This page covers problems you’ll hit using the dashboard. For operational/infrastructure issues (an admin’s concern, not a day-to-day user’s), see the main Troubleshooting page instead.

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Login problems

Double-check both fields — this message is intentionally the same whether the email doesn’t exist or the password is wrong, so it can’t be used to guess valid accounts. If you’re sure both are correct, use Forgot password? or contact your administrator.
There’s no self-service sign-up — see Login. Ask your workspace administrator to create one for you.
Check spam first. If it’s genuinely not arriving, email delivery may not be fully configured for your environment yet — ask your administrator to confirm, or have them reset your password directly.

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”I can’t find my project / domain”

  • Settings shows no domains at all → nobody has added one yet. This needs a platform administrator — see Initial Setup.
  • I need my domain’s ID and don’t have it → this is a known rough edge (the dashboard doesn’t display it directly) — ask whoever added the domain, or check an existing article’s detail view if you have one. See Start Here → Step 4.

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Workflow won’t start / trigger fails

The Workflow field is empty. Type an exact workflow ID — see the list in Run Your First SEO Workflow.
The Inputs box has text in it that isn’t valid JSON. Common causes: missing a closing }, using single quotes instead of double quotes, or a trailing comma after the last field. Copy an example straight from a workflow’s own page and edit only the values.
The message itself is the reason (for example, an unrecognized domain_id, or a value outside an allowed range). Fix the specific field it names and try again.
Give it up to about a minute, then refresh the page — the run row is created moments after the trigger request, not instantly. If it still doesn’t appear, something went wrong server-side; contact your administrator with the approximate time you triggered it.

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A run is stuck or failed

Some workflows (especially full-content-pipeline) legitimately take several minutes to tens of minutes — check the connection indicator is showing Live, not Disconnected. If it says Disconnected, refresh the page — the run itself may well still be progressing even though your browser stopped receiving updates.
Open the run — the red error box right under the status badge names what went wrong. If it’s not self-explanatory, note the error code and the run’s ID (visible in the page description) and pass both to your administrator.
This isn’t a problem — it means the workflow is paused on purpose. Go to Take Action.
Open it and click Cancel run (only shown while a run is active). You’ll be asked to confirm — this can’t be undone, and may roll back steps that already completed.

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No results / empty pages

  • Content board / Library is empty → no article has been produced yet. Trigger full-content-pipeline — see Full Content Pipeline.
  • Analytics shows “No snapshots yet” → your domain’s Search Console / GA4 connection needs at least one day to sync after connecting — see Initial Setup → Connecting integrations.
  • Analytics shows “No domains yet” → same fix as an empty Settings page — a domain needs to be added first.

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Integration errors

Shown on the Settings page when clicking Connect. Try again — if it keeps happening, the underlying Google OAuth app configuration may need attention from your administrator.
That’s expected right now — neither has a Connect button in the dashboard yet. Your administrator sets these up directly. See Initial Setup → Connecting integrations.

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”I don’t have permission to do that”

MAEL has several roles (super_admin, tenant_admin, account_manager, content_editor, seo_analyst, viewer, system_agent) — see the Glossary. If a button is missing or an action is blocked:
  • Clients isn’t in your sidebar → you’re not a super_admin — this is expected for most users, not an error.
  • You can’t edit a workflow definition or activate/deactivate an agent → these need platform-admin permissions.
  • An action returns a permission error → ask your administrator to confirm your role matches what you’re trying to do.

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Still stuck?

Note the exact page you were on, what you clicked, and any error message or run ID, then contact your workspace administrator.

FAQ